When the COVID-19 pandemic hit in 2020, life changed instantly. The world struggles to adjust to new ways of doing things. Social distancing, wearing masks, and washing and sanitizing your hands have become the new normal to keep activities going while actively cautious and safe at the same time. However, as corporate responsibility and an obligation to the stakeholders and customers, Citibank Indonesia still keeps business as usual when putting together and publishing its annual report. Developing a yearly corporate report requires extensive collaboration and meeting coordination, so it became quite challenging to do so with the new normal situation. Luckily, the Covid-19 pandemic brings out the best side of compassion and consideration for others. This positive attitude builds effective collaboration among everyone and the department involved, which leads to efficient and concise project management and coordination.
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